Career Opportunities at Resource Systems
Resource Systems is a high caliber organization seeking excellence in all its endeavors. We believe that the quality of an organization's products is only as high as the organization's people. Therefore, we are committed to hiring only excellent employees and providing an environment in which they can excel professionally and personally.
Resource Systems' long-standing reputation for high quality solutions fosters an excellent opportunity for personal and professional development.
Excellent benefits include health insurance, 401K plan, profit sharing, paid vacation, and continuing education allowance. Resource Systems’ long-standing reputation for high quality solutions fosters an excellent opportunity for personal and professional development. All of these positions offer opportunities for advancement and growth. Equal Opportunity Employer.
We are seeking candidates for the following positions:
Application Support Analyst
Application Support Analysts provides front-line application level support and trains customers on software applications. In order to qualify, a candidate must have good communication skills, and an attitude of sensitivity and caring for customers. Customer Service or Training experience is considered a plus. A four year degree is required. Primary responsibilities include providing on-going customer support over the phone and web, occasional travel to facilities (nationwide) to provide two-day training sessions for users of our software products, leading web-based training sessions, assist with the development of QA and training materials, and making follow-up courtesy calls to customers. A successful candidate will have experience with Microsoft Windows products.
Technical Support Technician
Support Technicians provide technical and application support via telephone or e-mail. A Successful candidate will have experience with Microsoft Windows products, an understanding of web-based applications, and basic networking knowledge. Candidate must have excellent communication and problem-solving skills, an ability to remotely diagnose and resolve computer hardware/software issues, and an attitude of sensitivity and caring for customers. This position will spend 60-80% of their time delivering remote telephone support to customers. Two year Technical Associates Degree or better required. Three to four years experience in computer support and/or training desired.
Software Training Consultant
Software Training Consultants trains customers on our software application. In order to qualify, a candidate must have good communication skills, and an attitude of sensitivity and caring for customers. Training or education experience is considered a plus. A four year degree is required. Primary responsibilities include traveling to facilities (nationwide) to provide two-day training sessions for users of our software products, provide classroom training sessions at Resource Systems' corporate offices, assist with the development of new training materials, and make follow-up courtesy calls to customers. A successful candidate will have experience with Microsoft Windows products.