Employment Opportunities
 

Application Support Analyst
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An Application Support Analyst provides front-line application level support and trains customers on our software application. The successful candidate will have experience with Microsoft Windows products. In order to qualify, a candidate must have good communication skills, and an attitude of sensitivity and caring for customers. Customer Service or Training experience is considered a plus; a four year degree is required. Primary responsibilities include providing on-going customer support over the phone and web, occasional travel to facilities (nationwide) to provide two-day training sessions for users of our software products, leading web-based training sessions, assist with the development of QA and training materials, and making follow-up courtesy calls to customers.


Technical Support Technician
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Technical support consultant resolves technical questions from customers by phone. Successful candidate will have experience with Microsoft Windows products, troubleshooting software applications, Internet and networking knowledge. In order to qualify, a candidate must have good communication skills, excellent problem solving skills, and an attitude of sensitivity and caring for customer support.


Software Training Consultant
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Software Training Consultant trains customers on our software application. Successful candidate will have experience with Microsoft Windows products, Internet, and a desire to work closely with customers.

Primary responsibilities include traveling to facilities (nationwide) to provide two-day training sessions for users of our software products, provide classroom training sessions at Resource Systems’ corporate offices, assist with the development of new training materials, and make follow-up courtesy calls to customers.