Westminster Village North
Indianapolis, Indiana

Westminster Village North is an accredited, non-profit 132-bed skilled facility near Geist and Castleton in Indianapolis. The  health center is part of a 57-acre continuing care campus that includes independent and assisted living.

Challenge
According to Director of Nursing, Marcia Hall, Westminster Village North previously used paper forms for collecting supportive documentation. A nurse consultant with Thomas Healthcare Consulting mentioned the advantages of electronic supportive documentation and introduced Westminster Village North to the CareTracker program.

Solution
In advance of the system implementation, the facility hung signs around the facility, even in the staff bathrooms, saying, “The Kiosk is Coming”. The signs, along with management’s enthusiasm provided a positive outlook. “As CareTracker was implemented in the facility, the CNA’s really seemed to enjoy it immediately. They like the idea of no more paper forms.” Care Plan Coordinator, Stacy Stamm, explained.

“The staff readily accepted this,” Marcia said. “All the nurses were delighted at what we could accomplish with it. It is being received better than any of us anticipated.”

Westminster Village North initially used the system to track ADLs, depression, and behavior. Gradually other information was added.

Results
Marcia explains several benefits from a clinical standpoint: “We monitor toileting for each resident for the first seven days. CareTracker streamlines the collection of data to aid nursing in developing an individualized toileting program for the resident. That is a tremendous help.”

“Documentation of food consumption is another area where CareTracker helps. It cues the staff to input the information,” Marcia said. “It also provides documentation for Continuous Quality Improvement.”

During the health center’s recent state survey, the surveyor asked for some specific information about fluid intake in the Alzheimer’s unit.

“We ran a report for the specific dates and residents and that was the end of that question. It was nice because the surveyors received exactly the information they needed, no more or no less,” explained Colleen Major, another Care Plan Coordinator.

“Our staff feels more involved in the process and believes what they say really counts,” said Marcia. “We have incredibly good documentation with CareTracker. It is an excellent system.”